Returns & Exchanges

At Charis Jewelry SA, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for unworn and non-personalized items. Please ensure all original packaging is included to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Secure Packaging

  Carefully place the jewelry in its original presentation box and secure it within a padded shipping envelope to prevent damage during transit.

• 3.
  Shipping and Tracking

  Send the package back to our South African warehouse using a trackable courier service and share the tracking details with us.

• 4.
  Quality Inspection

  Once received, our team will inspect the item's condition and process your refund or dispatch your exchange within 5-7 business days.